{"id":13700,"date":"2020-12-07T18:41:41","date_gmt":"2020-12-07T17:41:41","guid":{"rendered":"https:\/\/preprod.hotel-alparena.com\/covid-19-balcons-stay\/"},"modified":"2022-03-14T10:03:28","modified_gmt":"2022-03-14T09:03:28","slug":"covid-19-balcons-stay","status":"publish","type":"page","link":"https:\/\/preprod.hotel-alparena.com\/en\/covid-19-balcons-stay\/","title":{"rendered":"COVID-19 &#8211; Alparena Stay"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.0.11&#8243; background_image=&#8221;https:\/\/preprod.hotel-alparena.com\/wp-content\/uploads\/2020\/10\/6-blr-categorie-photo-heb-hiver-la-station.jpg&#8221; min_height=&#8221;50vh&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.7.7&#8243; text_orientation=&#8221;center&#8221; custom_padding=&#8221;2%||||false|false&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1><!-- [et_pb_line_break_holder] -->INFOS COVID-19 &#8211; Your Stay[\/et_pb_fullwidth_code]<\/h1>\n<p>[\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.11&#8243; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;][et_pb_row _builder_version=&#8221;4.0.11&#8243; custom_margin=&#8221;3%||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.11&#8243;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.9.4&#8243; width=&#8221;76px&#8221; module_alignment=&#8221;center&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.4.8&#8243; header_2_font=&#8221;|||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#4F4134&#8243; header_2_letter_spacing=&#8221;10px&#8221;]<\/p>\n<h2>&#8211; YOUR GUARANTEES &#8211;<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.11&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;0px||3%||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.4.8&#8243; background_color=&#8221;#4F4134&#8243; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;1.5%|5px|1.5%|5px|false|false&#8221; border_radii=&#8221;off|10px|10px||&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.0.11&#8243; custom_padding=&#8221;1%|1%|1%|1%|false|false&#8221;][et_pb_image src=&#8221;https:\/\/preprod.hotel-alparena.com\/wp-content\/uploads\/2020\/10\/picto-charte-sanitaire-stricte.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0.11&#8243; background_enable_color=&#8221;off&#8221; animation_style=&#8221;slide&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.4.8&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_font=&#8221;|||on|||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#4F4134&#8243; header_3_font_size=&#8221;18px&#8221; background_color=&#8221;#eeeae5&#8243; custom_padding=&#8221;3%||3%||false|false&#8221; animation_style=&#8221;slide&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221;]<\/p>\n<h3><\/h3>\n<h3 style=\"text-align: center;\"><strong> STRICT HEALTH CHARTER<br \/>\n<\/strong><\/h3>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.0.11&#8243; custom_padding=&#8221;1%|1%|1%|1%|false|false&#8221;][et_pb_image src=&#8221;https:\/\/preprod.hotel-alparena.com\/wp-content\/uploads\/2020\/10\/picto-annulation-sans-frais.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0.11&#8243; background_enable_color=&#8221;off&#8221; animation_style=&#8221;slide&#8221; animation_delay=&#8221;200ms&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.4.8&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_font=&#8221;|||on|||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#4F4134&#8243; header_3_font_size=&#8221;18px&#8221; background_color=&#8221;#eeeae5&#8243; custom_padding=&#8221;1%||3%||false|false&#8221; animation_style=&#8221;slide&#8221; animation_delay=&#8221;200ms&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221;]<\/p>\n<h3><\/h3>\n<h3 style=\"text-align: center;\"><strong>CANCELLATION FREE OF CHARGES<br \/>\n<\/strong><\/h3>\n<h4 style=\"text-align: center;\"><strong>30 days before your arrival<\/strong><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.0.11&#8243; custom_padding=&#8221;1%|1%|1%|1%|false|false&#8221;][et_pb_image src=&#8221;https:\/\/preprod.hotel-alparena.com\/wp-content\/uploads\/2020\/10\/picto-remboursement-integral.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0.11&#8243; background_enable_color=&#8221;off&#8221; animation_style=&#8221;slide&#8221; animation_delay=&#8221;400ms&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.4.8&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_font=&#8221;|||on|||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#4F4134&#8243; header_3_font_size=&#8221;18px&#8221; background_color=&#8221;#eeeae5&#8243; custom_padding=&#8221;3%||3%||false|false&#8221; animation_style=&#8221;slide&#8221; animation_delay=&#8221;400ms&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221;]<\/p>\n<h3><\/h3>\n<h3 style=\"text-align: center;\"><strong>FULL REFUND *<br \/>\n<\/strong><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.0.11&#8243; background_color=&#8221;rgba(238,234,229,0.26)&#8221; custom_padding=&#8221;3%|3%|3%|3%|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.11&#8243;][et_pb_text _builder_version=&#8221;4.9.4&#8243; text_orientation=&#8221;justified&#8221;]Dear customers, in order for you to book your stay for the 2021\/2022 winter season in one of our establishments without any stress, special measures have been taken :<\/p>\n<p>First of all, you can\u00a0cancel without any fees\u00a0your reservation\u00a0up to 30 days before your arrival.<br \/>\nYour stay will be\u00a0<em>fully reimbursed\u00a0<\/em>(<em>*after deduction of the 50\u20ac of administrative fees<\/em>).<\/p>\n<p>Then, about the risks that COVID19 is, we have taken special disposition that will guarantee you a full refund in case of one of those restriction would start up to the day before your arrival :<\/p>\n<ul>\n<li>CLOSURE OF THE CHOSEN ESTABLISHMENT OR THE CHOSEN RESORT with impossibility to be relocated in one of the group establishment at the same date<\/li>\n<li>LOCK DOWN OF YOUR LIVING PLACE with prohibition of moving decided by the authorities<\/li>\n<li>CLOSING OF THE FRENCH BORDERS and\/or YOUR COUNTRY OF LIVING<\/li>\n<li>Mandatory QUARANTINE when you arrive on French ground<\/li>\n<\/ul>\n<p>If one of those measures would start during your stay, forcing you to go back home early,\u00a0the not consumed night will be refunded.<\/p>\n<p>To make sure to be refunded in case of a diagnosed COVID 19 infection, we are offering you to subscribe to\u00a0<em>our cancellation insurance<\/em>\u00a0(4% of the total amount of the stay). With the usual causes of cancellation (death, serious disease\u2026) this insurance has a COVID term allowing you to be fully reimbursed if one of the journey participant is tested positive to COVID19 30 days before the arrival.<\/p>\n<p>We also want you to know that a\u00a0strict health charter\u00a0has been applied in every one of our establishments.<\/p>\n<p>No matter what the reason is, every cancellation should be notified to our Reservation Service in a written form (email accepted, but the cancellation is confirmed only when you receive an answer. You can also send a letter). No cancellation request will be taken by phone. Moreover, the cancellation policy applied will be the one in force at the time the cancellation is requested.<\/p>\n<p>Moreover, the cancellation policy applied will be the one in force at the time the cancellation is requested.<\/p>\n<p>For more informations, you can check our\u00a0 <a href=\"https:\/\/preprod.hotel-alparena.com\/en\/rental-terms-and-conditions\/\">general renting conditions<\/a>\u00a0as well as the guarantees of the cancellation insurance.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;4%||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; header_2_font=&#8221;|||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#4F4134&#8243; header_2_letter_spacing=&#8221;10px&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u2013 SANITARY PASS AND VACCINAL PASS \u2013<\/h2>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.0.11&#8243; 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