{"id":13488,"date":"2020-10-20T10:50:37","date_gmt":"2020-10-20T08:50:37","guid":{"rendered":"https:\/\/preprod.hotel-alparena.com\/?page_id=13488"},"modified":"2022-02-14T17:12:33","modified_gmt":"2022-02-14T16:12:33","slug":"rental-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/preprod.hotel-alparena.com\/en\/rental-terms-and-conditions\/","title":{"rendered":"RENTAL TERMS AND CONDITIONS"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″ custom_margin=”||-25px|” custom_padding=”|||”][et_pb_fullwidth_header title=”Privacy Notice” text_orientation=”center” _builder_version=”3.17.1″ title_font=”Roboto|||on|||||” title_text_align=”center” title_font_size=”36px” title_line_height=”1.7em” content_font=”Roboto|300|||||||” content_text_align=”justify” background_color=”#4f4134″ title_font_size_tablet=”” title_font_size_phone=”26px” title_font_size_last_edited=”on|desktop” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”]Builders and operators since 1993, we have always had the well-being of our customers at heart, which includes strict respect for your rights and your privacy. Therefore, when you browse our site, we are committed to protecting your personal information, privacy being one of our biggest concerns.
\n[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″][et_pb_row admin_label=”row” _builder_version=”3.25″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_padding=”4%|4%|4%|4%|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.10″ text_font=”Roboto|300|||||||” header_2_font=”Roboto|||on|||||” header_2_text_color=”#4f4134″ header_2_line_height=”1.6em” background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

\u00a0<\/h2>\n

PRE-BOOKING AND MEANS OF PAYMENT<\/h2>\n

Registration is accompanied by a deposit equal to 25% of the rental price.
The balance of the stay, ie the 75% of the remaining price, is to be paid at the latest 1 month before your stay. After this period, the
accommodation reserves the right to cancel the reservation.
If you have paid the deposit by card, it will be automatically debited when the balance payment is due (unless otherwise specified).<\/p>\n

PRICE<\/h2>\n

The prices include: the accommodation, bed linen, towels, water, electricity, heating, television, telephone (excluding communications), all taxes excluding tourist tax paid to the Municipality and which must be paid on site at the beginning of your stay.<\/p>\n

LATE PENALTIES<\/h2>\n

In accordance with the provisions of article L.441-6 of the French Commercial Code, late payment penalties and a lump sum indemnity for collection costs are due in the event of non-payment on the day following the date of payment which is mentioned on the invoice. The rate of late payment penalties is 20% per year and the amount of compensation is 40 \u20ac.<\/p>\n

RESERVATION:<\/h2>\n

The reservation is final when it has been confirmed in writing by us.
Additional nights to those planned will be billed in proportion to the base rate for the current period (subject to availability).
In the event of a reduction in the expected duration of the stay, for any reason whatsoever, the company will under no circumstances be required to reimburse the customer the rent corresponding to this reduction.<\/p>\n

DEPOSIT<\/h2>\n

A refundable deposit between \u20ac 460 and \u20ac 800 per apartment must be paid when the keys are collected (no deposit for hotel room). The company will return the deposit on the day of your departure minus, where applicable:
the cost of replacing missing or damaged items
the cost of repairs to damaged parts, accommodation or common parts
the cost of cleaning if the accommodation is not returned in a suitable state of cleanliness<\/p>\n

ARRIVAL<\/h2>\n

The customer undertakes to take possession of the premises on the scheduled date and to pay the refundable deposit on the same day. If these conditions are not met, the company will be entitled to re-let the accommodation within 24 hours.
Accommodations is available from Saturday 5:00 p.m. to Saturday 10 a.m.<\/p>\n

INVENTORY<\/h2>\n

For apartement only: The customer will find on his arrival a detailed inventory of the objects and equipment of the accommodation.
Complaints concerning the inventory or the cleanliness of the rental must be submitted to reception within 24 hours of arrival.
After this period, the submitted inventory will be considered accepted by the customer.
The customer must report any breakage or deterioration occurring during his stay.
No object from a rental should be moved to another accommodation.
The customer will be required to reimburse the price of missing or damaged items, the cost of repairing or cleaning the premises (walls, ceilings, paintings, sanitary appliances, household appliances, etc.) according to the estimates established by the company.<\/p>\n

ACCOMMODATION<\/h2>\n

The rented accommodations are only made for holidays accommodation.
The customer will enjoy the rented premises and the furniture “with care”.
The rental indicated in the appendix to this document is for a number of people which can not in any case be exceeded. Any excess will be sanctioned by the payment of a sum of 100 \u20ac \/ person \/ week, all without prejudice to all other damages.<\/p>\n

PETS<\/h2>\n

Pets are only allowed with prior agreement and are charged 15 \u20ac per night.<\/p>\n

CLAIMS<\/h2>\n

Any complaint, for whatever reason, which will not be reported at the reception desk before the end of the stay cannot be taken into account by the supplier, will not give rise to any compensation.
The company declines all responsibility in the event of theft.<\/p>\n

EQUIPMENTS<\/h2>\n

The accommodation is equipped with: furniture, bedding, sheets, blankets, towels, dishes.<\/p>\n

INTERIOR RULES<\/h2>\n

For the well-being and tranquility of other guests, we ask you to respect the internal regulations of the establishment.<\/p>\n

CANCELLATION OR MODIFICATION OF ACCOMMODATION<\/h2>\n

A \u2013 CANCELLATION OR MODIFICATION BY THE RESIDENCE or HOTEL<\/h3>\n

The Reservation Department automatically sends you an email confirming your reservation. However, the Balcons \/ Alparena group may
modify certain elements of the trip. You will then have 7 days to accept or refuse the modification of the stay. In the event of refusal, your
stay will then be fully refunded without further compensation.<\/p>\n

\u00a0<\/h3>\n

B \u2013 CHANGE OF THE SERVICES AFTER YOUR BOOKING<\/h3>\n

 <\/p>\n

In case of administrative closure of one of the services (swimming-pool, restaurants, shops\u2026) due to exceptional event or decided by a competent, empowered authority :<\/p>\n